Understand what is at stake
Only virtual credits are used here. They cannot be purchased, redeemed, transferred or withdrawn, and no money or goods can be won. A credit balance is an entertainment counter rather than a financial achievement.
A social-game result does not establish real-money gambling skill or predict another outcome. A run of awards or losses has no obligation attached to it. You do not need to chase a previous result.
Decide on time before starting
Choose a reasonable stopping time before opening a game. Notice the session elapsed-time display, take regular breaks and leave room for sleep, work, study, meals and relationships. Pause before tiredness or frustration makes the choice for you.
A stopping time remains useful even when a game feels unfinished. Close the page or sign out when planned. The guidance is voluntary; this collection does not advertise enforced limits, cooling-off controls or an exclusion service.
Treat extras as optional
Daily drops and missions are small additions to play, not obligations. Ignore a task, skip a collection or stop when progress is nearly complete. Virtual rewards do not compensate for time you wanted to spend elsewhere.
The next London day resets unfinished missions. You do not need to wait for that change, return every day or use the low-balance pack. Choose a visit because you want it rather than because a counter is available.
Notice changes in your experience
Pause if playing becomes irritating, difficult to leave or more important than everyday plans. Notice repeated unplanned returns, loss of sleep, secrecy or distress. A different game or a higher virtual stake is not a solution to those feelings.
Move away from the screen, talk to someone you trust and consider appropriate independent professional support when play is causing harm. Product-help correspondence is not a specialist counselling or emergency service.
Keep adult access adult
Gameplay is intended for UK adults aged eighteen and over. Do not share an account with a minor or register on another person’s behalf. Sign out when a shared device will be used by someone else.
Illustrated characters and bright scenes do not change the age restriction. The registration declaration is an eligibility statement, not a representation that documentary checks or parental controls have been supplied.
Make the pause simple
Use the Sign out action, close the game and do something away from the device. An unfinished mission, an unused balance or a favourite title can be left behind without a penalty that has monetary value.
If you need help with website controls, contact the product route. If the concern is your relationship with play, seek independent support suited to that concern. Do not send sensitive personal details or passwords through a general website enquiry.