The product contact route
Use support@magicswordgame.com for questions about account controls, game presentation, credit displays or site information. The composer below opens an email draft with the topic and details you provide. It does not submit a message by itself.
Review the recipient and message in your email application, then choose whether to send it. The site cannot confirm delivery merely because a draft opened. Availability and response time depend on the owner’s configured contact arrangements.
Describe the issue clearly
Include the game or page title, what you selected, what appeared and what you expected. For a display issue, mention the device, browser and approximate screen size. A short sequence is usually more useful than a general statement that something failed.
If the issue involves credits, describe the visible stake, displayed result and relevant activity entry. Do not alter values or keep spinning to recreate an unwanted result. A report does not guarantee that every state can be recovered.
Protect your account details
Never include a password, card information, identity document or authentication code. Use the reply address only if you are entitled to use it. Avoid sending information about other people.
The product does not offer Google sign-in, email confirmation or a password-reset service. Do not follow an unsolicited request claiming you must pay or provide credentials to release a play-credit balance; there is no withdrawal facility.
Check the ordinary controls
Read the handbook for a game’s exact feature and the guide for the shared 5×3 field, twenty paths and stakes. Check whether an optional extra is already collected or waiting for the next London day. These states are explained beside the relevant control.
For a temporary presentation problem, finish reading the current result and use normal navigation. Clearing site settings can affect account information and progress, so it is not a harmless first step when you want to keep them.
Privacy and wellbeing questions
Read the Privacy and Cookie notices for essential settings and account-information categories. A privacy enquiry should describe the question without attaching passwords or documents. The current contact route does not promise recovery of removed information.
Product support is for the website. For distress or harmful patterns of play, seek independent specialist support and speak to someone you trust. The Responsible play page offers general break guidance rather than a counselling service.
Open an email draft
This opens your email application. Review the draft there and send it when you are ready.